The rules of the road.

These terms govern your use of Tinctloom and any workspace, formula, ingredient, account, or billing feature accessed through it. By using the service you agree to these terms; if you do not agree, do not use the service.

Where the platform routes a particular activity through a third-party processor (a payment processor, a regulatory registry, a manufacturer), that activity is also subject to the processor’s own terms. We surface the relevant terms at the point of use.

Today, Tinctloom offers two surfaces: a formula generator at /generate that returns draft cosmetic formulations from a free-text brief, and an ingredient directory at /ingredients that returns ingredient metadata (INCI name, function, regulatory status) on search.

When available, the service will also offer a signed-in workspace, paid plans with usage-based envelopes, a regulatory dossier pack per product, and direct booking of contracted manufacturing partners on the platform ledger.

You retain ownership of every formula you brief, every revision you save, and every sensory note or ingredient selection you record through the workspace. Subject to the limited license below, no one acquires rights in your formulas by virtue of having used the platform.

We own the platform itself: the generator logic, the ingredient taxonomy, the regulatory mapping, the workspace UI, the brand, the codebase, and the look and feel. Nothing in these terms transfers any of that to you beyond what is needed for you to use the service.

You grant us a narrow license to host, store, transmit, and operate on the formulas and briefs you submit, solely for the purpose of running the service for you — including generating completions, persisting revisions, surfacing them back to you, and producing the regulatory artifacts you request. This license ends when you delete the relevant data or close your account.

You agree not to use the service to design or attempt to manufacture a formulation that is unlawful in any jurisdiction in which you intend to ship it (for example, a cosmetic containing a substance prohibited under EU 1223/2009 Annex II in a product sold into the EU).

You agree not to reverse engineer the generator, the ingredient taxonomy, or the regulatory mapping; not to scrape the platform or its outputs at a volume that impairs operation for other users; and not to use the service as a substitute for the safety, stability, and microbiological testing that a finished cosmetic batch requires before shipment.

You agree not to bypass any safety, MoCRA, or EU 1223 gate surfaced on the platform. The service is a drafting and routing tool — it is not a lab, and it is not a regulator.

Once accounts are available, these additional terms apply. Each account is for a single workspace; collaborators you invite share the workspace data with you and are bound by these terms through their acceptance. You are responsible for the credentials you issue and for activity under your account.

We may suspend or close an account that breaches these terms, that becomes a security risk, or that remains inactive for an extended period (with reasonable notice sent to the email on file). You may close your account at any time from workspace settings.

Stripe processes payments on our behalf. We do not see or store your full card number; Stripe returns a tokenized payment method reference that we keep against your workspace. Stripe’s own terms apply to the payment flow itself.

Fees are quoted in US dollars at the point of checkout, exclusive of any tax that the platform is required to collect. Recurring fees are billed in advance for the period selected; usage-based fees (for example, sustained formula generation volumes, regulated-market dossier generation) are billed in arrears at the cadence stated on the pricing page.

Refunds follow the policy stated on the pricing page at the time of purchase. We do not refund for partial-period use of recurring plans except where required by consumer protection law in your jurisdiction.

Tinctloom is a drafting, compliance-routing, and manufacturing-coordination platform. It is not a laboratory and it is not a regulator. The platform routes briefs and finished formulas through contracted manufacturing partners that hold the relevant GMP and ISO 22716 certifications, but the platform does not warrant the safety, stability, or microbiological integrity of a finished batch. Final release decisions, including all stability, preservative-efficacy, and challenge testing, remain the responsibility of the manufacturer of record and the brand’s designated Responsible Person.

Any regulatory draft produced through the platform (MoCRA product listings, EU 1223 annex responses, PIF artifacts) is a starting draft and must be reviewed and signed off by a qualified regulatory professional before filing.

The service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the service will be uninterrupted, error-free, or free of harmful components, or that the results obtained from the service will meet your specific requirements.

To the maximum extent permitted by law, Tinctloom and its officers, employees, and partners will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, customers, opportunities, or data, arising out of or related to your use of the service.

Our aggregate liability for any claim arising out of or related to these terms is capped at the greater of (a) the fees you paid us in the twelve months immediately preceding the event giving rise to the claim and (b) one hundred US dollars.

Either party may terminate the relationship at any time. We may suspend or terminate your access immediately for a material breach of these terms or for non-payment. On termination, your license to use the service ends and we will delete or return your workspace data on request, subject to the retention windows in the Privacy Policy.

Sections that by their nature should survive termination — including Intellectual Property, Disclaimers, Limitation of Liability, and Governing Law — survive termination.

These terms are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. Any dispute arising out of or related to these terms will be resolved in the state or federal courts located in Delaware, and you consent to the personal jurisdiction of those courts.

Nothing in this section limits your rights under the consumer protection law of your jurisdiction if that law applies to your use of the service.

We update these terms when we add a feature that changes the rights or obligations of either party, when a referenced processor changes its terms, or when the law requires. The "Last updated" date at the bottom of the page reflects the current version; material changes are also announced in-app and by email once accounts launch.

Prior versions are archived and available on request.

Questions about these terms, or a notice under them, reach us at the address below. [email protected].