Terms of Service

The rules of the road.

A placeholder version of the Tinctloom terms. We collected the six topics below — acceptable use, data handling and intellectual property, billing, cookies, and the team contact channel — so a procurement or compliance review can see where each clause will land before the workspace starts collecting account or billing data. Any notice or question under these terms can be sent through the contact form below.

Term sections

Six clauses to land before launch.

Summary

These terms are a placeholder that describes the rules of the road for using Tinctloom — the formula generator, the ingredient directory, and the account and paid-plan features in development. The six short sections below cover the categories we expect to dominate the published terms at launch.

The full terms text (acceptance, service description, intellectual property license, regulatory disclaimer, warranty disclaimers, limitation of liability, governing law) is being drafted alongside the accounts and billing rollout and will replace these placeholders before any account data is collected.

Acceptable use

You agree not to use the service to design or attempt to manufacture a formulation that is unlawful in any jurisdiction in which you intend to ship it — for example, a cosmetic containing a substance prohibited under EU 1223/2009 Annex II sold into the EU.

You agree not to reverse-engineer the generator, the ingredient taxonomy, or the regulatory mapping; not to scrape the platform or its outputs at a volume that impairs operation for other users; and not to use the service as a substitute for the safety, stability, and microbiological testing a finished cosmetic batch requires before shipment.

Data handling

You retain ownership of every formula you brief, every revision you save, and every sensory note or ingredient selection you record through the workspace. Subject to the narrow license below, no one acquires rights in your formulas by virtue of having used the platform.

We own the platform itself — the generator logic, the ingredient taxonomy, the regulatory mapping, the workspace UI, the brand, the codebase, and the look and feel. You grant us a limited license to host, store, transmit, and operate on the briefs and completions you submit, solely for the purpose of running the service for you; that license ends when you delete the relevant data or close your account.

Billing

Stripe processes payments on our behalf when paid plans launch; we do not see or store full card numbers, and Stripe returns a tokenized payment-method reference that we keep against your workspace. Stripe’s own terms apply to the payment flow itself.

Fees are quoted in US dollars at the point of checkout, exclusive of any tax we are required to collect. Recurring fees are billed in advance for the period selected; usage-based fees (sustained formula generation volumes, regulated-market dossier generation) are billed in arrears at the cadence stated on the pricing page.

Cookies

A minimal cookie set runs through the service: a session cookie to keep you signed in once accounts launch, a preference cookie for theme and locale, and a short-lived analytics cookie for unique-visitor counts. Clearing cookies in your browser works at any time; clearing the session cookie signs you out.

Contact

Any question about these terms, or a notice under them, can be sent through the contact form below. We answer; we do not delegate notice channels to a faceless queue.

Last updated: 2026-08-25

Terms question?

Send the team a note.

Any question about the terms, or a notice under them, goes straight to the contact form below — answered, not delegated to a queue. Or read the clauses above before you write.